Communications

Rollout New Products and Services Rapidly

In order to remain competitive in a market characterized by innovation, rapid technology evolution and low customer loyalty, telecom operators and service providers need to be able to introduce new services and products. The ongoing challenge for the Communications industry is to better understand the preferences of its customers and to then successfully offer the products and services that foster greater customer retention.

Cordys Communications solutions help you transform your network, so you can adapt more rapidly—and in a more personalized way—to customer demands, rolling out new services within days instead of months. We do this by enabling you to automate business processes, create single views of customer and business information, and deliver scalable and reliable solutions on commodity platforms faster and better than anyone else.

Core solution components include:

• A single view of customers fosters a customer-centric approach to delivering products and services
• Straight-through processing increases employee productivity and fosters customer self-service
• An adaptable approach allows you to automate processes based on your specific business needs and make changes whenever necessary
• Executable and graphical business process models provide shared control throughout the lifecycle, bridging the gap between business and IT
• A single, comprehensive toolset that offers robust business process management and service-oriented architecture (SOA) capabilities for faster implementations and even quicker changes
• Cordys SOA Grid delivers the scalability and high performance necessary to integrate disparate legacy systems and databases

 

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Customer Case Study: KPN Delivering a customer-centric business via Cordys. Download case study now!