We Make your Claims Management Systems Better

In an industry characterized by fierce competition, global consolidation, strict regulations, and soaring customer expectations, as an insurer, you must be equally dynamic in managing business efficiency and the bottom line.  Claims management is often a sky-rocketing cost center driven by disconnected data and systems, inefficient processes, lack of management visibility, and high agent and customer turnover. As a result, you can't leverage your existing systems or best practices, optimize processes to efficiently resolve claims, quickly introduce new products/services or deliver the high levels of customer service the market demands.

Cordys empowers you to quickly gain insight and control by integrating legacy systems, disparate databases, and even manual processes into one powerful system.  There is no need to “rip and replace” -- you can extend the value of your investments in existing systems, processes, people and tools.  From first notice of loss through resolution, Cordys leverages agent best-practices and efficiently manages even the most complex and dynamic processes – automatically- without having to re-key information.  Multiple people can collaborate efficiently on the same claim at the same time, increasing time to resolution, accuracy and customer satisfaction.  Everything is tracked for compliance auditing, performance accountability and management insight.  Cordys is fast enough to deliver value within months, not years; and flexible enough to change as your business does.

Core solution components include:

• Intelligent customer management enables you to better serve your customers and offer products/services that more accurately align with their needs
• Integration of human tasks, paper-based processes, and existing systems delivers end-to-end automation and provides complete visibility into critical insurance processes 
• A single, comprehensive toolset that offers robust business process management and service-oriented architecture capabilities for faster implementations and even quicker changes
• Executable and graphical business process models provide shared control throughout the lifecycle, bridging the gap between business and IT

The Value of Cordys

• Improved Process Efficiency
• Automate existing systems and manual processes into a single view
• Dynamic collaboration with claims agents, customer service representatives, field adjusters, and brokers
• Decrease agent turnover and training time
• Higher Customer Satisfaction
• Increase CSR and claimant visibility of data and process
• Reduce time to resolution
• Decrease error rate
• Unified Visibility
• Gain roles-based visibility into all relevant claim information
• Ensure regulatory compliance
• Accurately measure business performance
• Business-Driven Change Management
• Integrate disparate legacy systems into a single cohesive process
• Reduce complexity of processes by re-using segments of existing processes
• Create and change processes quickly to meet business demands

Cordys in Action - Fortis Insurance NL

Fortis Insurance, a leading provider of disability insurance, health insurance, and pension plans, chose the Cordys BPMS to better manage its complex, integrated product offering and process chains for their Netherlands division. Cordys BPMS enables Fortis to optimize key business processes and adapt quickly to shifting consumer demands and changing legislation.