Insurance

Launch new products and markets, improve expense ratios whilst driving operational efficiency

All insurers, life and non life, need the ability to streamline their operations if they are to reach new markets, reduce costs, show higher profitability and differentiate through new products. With a complex mix of business processes, insurers wrestle with achieving customer satisfaction whilst engaging in cost-effective processing, balancing regulatory compliance and managing legacy system environments.

Cordys solutions for insurance provide unrivalled visibility and control balanced with flexibility, helping you drive intelligence into every process.

Cordys customers have enhanced the selling success of their agents and distributors, quickly introduced new products and services, dramatically improved claims processing efficiency, bolstered regulatory compliance and reduced fraud. By leveraging existing systems rather than rip and replace Cordys delivers a strong return on investment and quick time to value.

Cordys solutions in the cloud or on-premise offer an unequalled level of speed of delivery and change combined with flexibility and agility to continually improve efficiency.

Cordys solutions for insurance include:

Life Insurance Claims

Life claims are typically long lived, complex processes that require a high degree of management but also sensitivity of customer service when dealing with often traumatic events. The Cordys Life Insurance Claims solution delivers an end to end, configurable case management approach to claims for life and health products.  

Non-Life Insurance Claims

Cordys Non-Life Insurance Claims solutions support complex claims handling across the customer, insurer and third parties. This delivers a high degree of automation combined with the flexibility needed for managing the dynamic nature of insurance cases. More>>

Legacy Modernization

The existing estate of policy, product and payment systems are difficult to enhance and change and are very hard to replace. With Cordys Legacy Modernization solutions, existing investments are protected and “wrapped” with proven, pre-built integration and connectivity built on leading edge technology. More>>

Underwriting Workspace

The Cordys Underwriting Workspace is a configurable, case management and rules-driven approach that streamlines new applications and adjustments reducing the time and effort involved. The Underwriting Workspace allows flexible collaboration between underwriters whilst giving access to all the information supporting a case including underlying systems, documents and case history.

Unified CSR Desktop

The Cordys Unified CSR Desktop delivers one view of the customer regardless of the source of information (internal or external). Knowing the customer better increases satisfaction through improved issue resolution and streamlined customer processes. The Cordys solution also delivers a real-time, actionable, single view of customer which also helps improve up-sell and cross-sell. A key capability of the CSR Desktop is the ability to intelligently allocate tasks based on real-time monitoring of call centre workloads, skills profiles and business calendars.

 

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