For a long time, the financial sector has been stable. Customers were loyal and the products on offer were easy to grasp. But the market has changed.

Today’s customer is more demanding, less loyal and is looking for a simple and comfortable solution. Additionally, banks and insurance companies are confronted by new challenges in the form of globalization and the rapid expansion and acceptance of the Internet. Everything is moving faster, becoming more mobile, individual and flexible and these trends look set to continue and to increase. Markets, customer demands and technologies are changing. Change is dominating the industry.

Financial services providers must react. They are forced to adapt their processes and their strategies with significantly higher frequency than ever before. To do this, they must be in control of their processes so they can react in an agile and flexible way.

Only then does change become an opportunity and not a risk.

Total Business Process Management opens up the potential that is hidden in every change.

Staff costs, information management, customer loyalty and satisfaction, automation of standard queries, sales support tasks along with the quality, control and profitability of processing tasks are just some of the areas that can be optimized through total BPM. As is so often the case, the whole is greater than the sum of the parts; the performance of the whole company increases and creates flexible, agile structures and space to develop.

Optimize Change

Modern finance portals are the central access point to more and more peoples financial services provider for more and more people. This is not just for simple transactions but increasingly for complex services such as advice, investment products or requests for background information.

This is forcing financial services providers to become more customer driven and to offer more services while at the same time keeping costs under control. This means on the one side customizing products, on the other side automating processes whilst maintaining maximum flexibility. How does that work? With portals, developed into interfaces between processes and their users. They offer the necessary flexibility to modify strategies, objectives and business processes exactly the way the customer needs. However portals only fulfill their role if they are controlled by processes.

That is exactly what Cordys delivers, business process management solutions that give organizations the freedom to align their processes with continuously shifting market factors and to improve them. Now and in the future. Because Cordys bridges the gap between business and IT.

With Cordys business process management solutions, banks and insurance companies systematically align their IT systems with their business processes and not the other way round. They remain flexible and always have a freedom to design and define their solution themselves, simply and quickly.

 

The Online Financial Solutions of Cordys have four main areas:

• Online Banking
• Online Brokerage
• E-Statements
• E-Safe