The change management process is important process, because it improves system management and thereby better addresses customer needs, but it also represents a large expense.  Typical investment by organizations during initial implementation of large ERP systems is 15-20% of overall budget.  With fierce competition, technological advances and demanding customers, network service providers must continue to change to remain competitive, but this becomes increasingly more difficult as systems become more complex.

Cordys Change Management Framework Solution

Cordys Change Management Solution is a series of proven, repeatable process models that describe, document, and automate your processes; ensure that those processes meet government compliance regulations; enable consistency in shared documentation; and, provide a granular audit trail for better management decisions.

Key benefits

• Critical processes documented and automated to ensure they are followed
• Shared visibility of issues across the enterprise
• Enforced standards and separation of duty
• Audit trail of change events
• Improved decision and authorization throughput
• Support  for distributed teams
• Service Level Agreement (SLA) metrics 

The solution will enable you to:

• Develop an in-depth understanding of current & prospective change request processes, the problems being solved and the value/cost of the change request.  This knowledge will help you refine your change request process, sales projections, and customer satisfaction efforts
• Identify key process contributors whose opinions and role are required by a particular change request, and leverage those roles to increase the awareness throughout the product management cycle
• Develop ROI models to aid your organization’s understanding of the value of a change request and reduce barriers to acceptance
• Reduce the cost of change management by up to 30% by using well-defined automated change management processes.